1.1.1

There should not be an option that asks the user to choose between a range of non-exclusive search priorities (e.g. between "fastest", "fewest changes", "least walking" and "lowest cost"). It is impossible for users to predict which of these options will give them the most desirable route.

1.1.2

The user should be able to set the amount of additional time allowed before transport stages. This is often inbuilt into a journey search, but the user needs to see it to have confidence in it. Some users will want to allow more time, and this will help them to plan a journey that they will not find stressful.

1.1.3

There should not be an option to set a maximum walking time. It is difficult for a user to state exactly how much walking they can manage. Walking may be split up in different parts of the journey and any system that fudges a given maximum to provide journeys with slightly more walking will undermine the user's choice.

1.1.4

There should be an option which enables the walking speed to be set to slow. This may be done by providing "normal", "slow" and "very slow" options in order to destigmatise the "slow" option for those users who do not consider themselves to be disabled, but wish to allow more walking time.

1.1.5

The user should be able to exclude mobility barriers from the journey search. This means steps and escalators, but not lifts.

1.1.6

The user should be able to choose to avoid locations that are crowded or quiet. These options are not mutually exclusive. People with limited mobility may wish to avoid crowds, but be somewhere where there are people around if they need help.

1.1.7

A low effort way to save the users' journey preferences may be introduced. This should be unintrusive, clear and easily deactivated.